Preorder Policy

Meagan Schanfish
1 day ago
2 min read

Thank you for preordering with us! Preorders are a great way to reserve limited or high-demand products ahead of release. Please review our preorder terms below to ensure a smooth experience.

Placing a Preorder

Preorders secure your item ahead of its official release date.
Payment is collected in full at the time the order is placed.
Preorders may include individual items, bundles, or exclusive product lines.

Preorder Guarantee

We’re committed to offering you the best possible value. If our price for a preorder product decreases by 15% or more before its official release date, we’ll issue you store credit for the difference.

This applies only to the same product and variant you preordered.
Credit will be issued automatically within 7 business days of the price change.
The credit does not expire and can be used on any future purchase.

Fulfillment & Shipping

Preorders are packed and shipped within 48–72 hours of product arrival.
For in-store pickup, you’ll receive an email when your order is ready. Please wait for this email before coming to collect your order.
For shipped orders, tracking information will be emailed once the package is dispatched.

Mixed Orders (In-Stock + Preorder Items)

Orders that include both in-stock and preorder items will ship when all items are available.
To receive in-stock items sooner, place a separate order for those items.

Cancellations & Restocking Fees

Preorders may be cancelled by request up to 7 days before the product’s official release date.
Cancelled preorders are subject to a 10% restocking fee, deducted from your refund.
Preorders cannot be cancelled within 7 days of release unless approved on a case-by-case basis.

Delays & Availability

Release dates are determined by the manufacturer or distributor and may change. We will notify you promptly if we are informed of any delays.
In rare cases where we are unable to fulfill your preorder due to supply issues, a full refund will be issued.

Refunds & Exchanges

Preorder sales are final once fulfilled and picked up or shipped, unless the item arrives defective or damaged.
Requests for exchanges or returns must comply with our general return policy.

Need Help?

For questions about your preorder or to request a cancellation, please contact us.