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Returns and Cancellations

RETURNS AND CANCELLATIONS

January 20, 2025

 

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. All returns or cancellations are subject to a 10% restocking fee, which will be deducted from your return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original sealed packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@thegamersxp.com or directly through our website. Please note that returns will need to be sent to the following address:

1134 Shreveport Barksdale HWY, Shreveport, LA, 71105, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that we currently only ship to addresses within the United States.

You can always contact us for any return questions at admin@thegamersxp.com or directly through our website.

 

Damages and Issues

 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, such as custom products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

 

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded (minus the 10% restocking fee, when applicable) on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at admin@thegamersxp.com.

Events and services that have been attended or have passed are not eligible for a refund. Please see below for our policy on cancellations and rescheduling appointments.

 

Cancellations

 

All product cancellations will be subject to a 10% restocking fee, as well as any additional costs associated with the cancellation (such as lost revenue due to market fluctuations or the inability to fulfill other orders).

All event or service cancellations or rescheduled appointments must be made a minimum of 24 hours prior to your appointment check-in time, or you will not be eligible for a refund.

Private staffed appointments (such as private Dungeons and Dragons sessions) must be cancelled or rescheduled 7 days in advance, or you will not be eligible for a refund.

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